Terms & Conditions

1. Acceptance of these terms

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.

2. Who may use the Services

You must be at least 18 years old and able to form a binding contract to use the Services. The Services are not directed to children under 13. By using the Services, you represent that you meet these requirements and that the information you provide is accurate.

3. Definitions

In these Terms:

• “Producer” means a user who creates and sells programs through the Services.
• “Customer” means a person who enrolls in or purchases a Producer’s program.
• “Program” means the content, curriculum, sessions, and offers a Producer builds using the Services.
• “Services” means the Luks.ai websites, producer dashboard, program landing pages, and customer portal.

4. Your account

You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity that occurs under your account. Notify us promptly at hello@luks.ai of any unauthorized use.

5. Producer responsibilities and content ownership

You retain ownership of the content you upload and the Programs you create. You grant us a worldwide, non-exclusive license to host, process, and display that content as needed to provide the Services, including processing it with AI to generate assets for you.

You are solely responsible for your Programs, for the claims you make, for delivering what you sell to your Customers, and for complying with all laws applicable to your business, including consumer-protection, marketing, and tax obligations.

6. Payments, Stripe Connect, and payouts

Payments for Programs are processed through Stripe Connect. To receive payouts you must connect a Stripe account and accept Stripe’s terms.

• We may charge platform fees, which will be disclosed to you before they apply.
• Payouts, refunds, chargebacks, and disputes are handled in accordance with Stripe’s terms and these Terms.
• You are responsible for honoring refunds you offer and for any chargebacks or disputes relating to your Programs.
• Repeated chargebacks or fraudulent activity may result in suspension of payouts or your account.

7. Subscriptions, billing, and automatic renewal

Some parts of the Services are offered on a subscription basis billed monthly or annually through our payment processor. By starting a paid subscription, you authorize us to charge the applicable fees to your payment method.

Your subscription automatically renews at the end of each billing period at the then-current price, unless you cancel before the renewal date. We disclose the renewal terms to you before you subscribe.

You can cancel at any time from your account settings or by contacting hello@luks.ai; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.

If we change subscription pricing, we will give you advance notice, and the new price will apply from your next renewal.

8. Refunds

Unless otherwise stated or required by law, payments are non-refundable. Producers set and are responsible for the refund terms of their own Programs, and refund requests for a Program should be directed to the relevant Producer. Platform subscription fees are governed by the subscription terms above.

9. Acceptable use

You agree not to:

• Use the Services for any unlawful, fraudulent, or harmful purpose.
• Upload content that infringes the rights of others or that is illegal, deceptive, or abusive.
• Attempt to disrupt, reverse-engineer, or gain unauthorized access to the Services.
• Misuse AI features to generate prohibited, infringing, or misleading content.

10. AI-generated content

The Services use AI to help generate programs, curricula, landing pages, and marketing assets. AI output may be inaccurate or incomplete, and you are responsible for reviewing, editing, and verifying any AI-generated content before relying on or publishing it. We make no warranty that AI output is accurate, original, or fit for any particular purpose.

11. Third-party integrations

The Services integrate with third parties such as Stripe, Zoom, LinkedIn, and X/Twitter. Your use of those integrations is subject to the relevant third party’s terms, and we are not responsible for third-party services.

12. Intellectual property

The Services, including their software, design, and trademarks, are owned by LUKSAI, LLC and protected by intellectual-property laws. These Terms do not grant you any right to our branding except as needed to use the Services.

13. Electronic communications and consent

By using the Services, you consent to receive communications from us electronically — including notices, agreements, and disclosures — and you agree that electronic communications satisfy any legal requirement that such communications be in writing.

14. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free.

15. Limitation of liability

To the maximum extent permitted by law, LUKSAI, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of the Services. Our total liability for any claim will not exceed the amounts you paid to us in the twelve months preceding the claim.

16. Indemnification

You agree to indemnify and hold harmless LUKSAI, LLC from any claims, damages, or expenses arising from your Programs, your content, your use of the Services, or your breach of these Terms.

17. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, create risk or legal exposure for us, or after prolonged inactivity. On termination, the rights granted to you under these Terms will cease.

18. Governing law and venue

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. The exclusive venue for any dispute will be the state and federal courts located in Orange County, Florida, and you consent to their jurisdiction.

19. Changes to these terms

We may modify these Terms from time to time. Material changes will be notified through the Services or by email, and the “Last updated” date above will be revised. Continued use after changes take effect constitutes acceptance.

20. Contact us

Questions about these Terms can be sent to LUKSAI, LLC at hello@luks.ai.